Desktop / Network Engineer - Leading Hedge Fund

An excellent opportunity has arisen for 1st/2nd line support engineer to work in a leading Hedge Fund in London. Working with market leading trading professionals, you will be required to:
Provide End user support (both 1st & 2nd line), both in person and remote.

• Ensuring timely resolution of incidents and
• Take ownership of issues and any escalation ensuring prompt resolution and follow-up to prevent
• Administration of Information and IT security policies and
• Ensuring the implementation of best practice and compliance with internal procedures, routines and protocols including information security and regulatory requirements.
• Administration of all
• Ensuring that all support and process manuals are reviewed and updated
• Administration of service requests including joiners/leavers.
• Prepare all necessary equipment and carry out relevant administrative tasks for all new joiners and leavers to the firm.

 
Candidates should demonstrate the following:

• Enthusiastic, flexible and positive individual who can build relationships across all levels of the
• Strives to deliver a consistently high quality of service, seeking and responding to feedback and looking for continuous ways to improve "how things are done".
• Strong organisation and prioritisation skills - ability to manage own
• High attention to detail and able to work with tight
• Excellent communications skills, both oral and

We welcome consider applicants with  a high level of academic achievement  and  who   have  proven experience of working in a demanding financial environment, either gained at a provider or directly working in a trading floor environment.