Incident Manager

Manchester, Greater Manchester, North West, England

Posted:61 days ago
Location:Manchester, Greater Manchester, North West, England
Job Ref:BH-34021
Job Type:Contract
Salary:£550 - £600 per day
Expiry date:2/2/2023

Incident Manager

*Inside IR35*          *Remote working possible*       *Initial 3 month contract with potential to extend*




The role:

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports



Key Skills and experience 

  • Should cover 24x7 shifts
  • Drive the war room bridge and restore the services or the outage impacts
  • Must have good communication and fluent in drafting the communications – email, SNOW and chat
  • Should have experience in ServiceNow
  • Multitasking is the key for a major incident manager

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