CRM Team Lead

Manage, Hainaut, Belgium

Posted:26d ago
Location:Manage, Hainaut, Belgium
Job Ref:BH-50181
Expiry date:12/10/2024
Job Opportunity: CRM Dynamics Technical Lead
Location: Brussels, Belgium
Sector: Logistics and Transport

We’re looking for an experienced CRM Dynamics Technical Lead to join the ICT team at a leading logistics and transport company. This role involves supporting, leading, and delivering high-quality technical solutions within Microsoft Dynamics 365 CRM. You’ll work closely with architects, functional engineers, and development teams to ensure seamless integration, top-quality deployment, and continuous improvement across both project and Center of Excellence (CoE) initiatives.

Key Responsibilities
  • Solution Design: Collaborate with architects and functional engineers to create and communicate effective CRM solutions tailored to business needs.
  • Technical Leadership: Lead technical delivery from build (configuration/customization) through to testing and implementation; act as the release manager and monitor KPIs (e.g., burndown, velocity).
  • Quality Assurance: Ensure compliance and quality in deliverables from internal developers and suppliers; produce or review technical documentation for ongoing maintenance.
  • Team Mentorship: Coach and upskill team members, share best practices, and drive continuous improvement.
  • Stakeholder Communication: Effectively communicate solutions to all relevant stakeholders, providing clear documentation and persuasive presentations.
Qualifications
  • Education: Master’s degree in Computer Science, Information Technology, or a related field.
  • Experience: 10+ years of MS Dynamics CRM experience, preferably within consulting for large or multinational companies.
  • Leadership: Proven experience coordinating and leading agile teams in software delivery.
  • Communication: Strong skills in stakeholder communication, documentation, and presentation.
  • Languages: Fluent in English; French and Dutch are a plus.
Additional Requirements
  • Certifications: Relevant CRM or Dynamics certifications are highly desirable.
  • Skills Matrix: Completion of the Skills Matrix attached to this job opportunity.

Deadline: 16/11/2024

Apply now

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