Freelance CRM Business Analyst

Basel, Switzerland

Posted:8d ago
Location:Basel, Switzerland
Job Ref:BH-45658
Salary:CHF99 - CHF101 per hour
Expiry date:7/18/2024
We are seeking an experienced CRM Business Analyst with strong knowledge of Microsoft Dynamics 365 CRM system. The successful candidate will be an expert in business requirement gathering, business analysis, functional testing, release note preparations, user forum management, user experience design, providing end-user trainings and will have a good understanding of technical challenges, with proven experience in MS Dynamics 365 CRM system and working with agile teams.

The BA will work with the CRM project team, the most important aspect of the role would be understanding business requirements, analysing, consolidating, collecting requirements, solving conflicts in requirements, completing functional testing, providing training to end-users, preparing training materials, managing enduser forums. The CRM product delivery team works with agile methodology, the successful candidate will be expected to join daily stand-ups, sprint planning and reviews etc. MS CRM product experience would be very useful as it would allow the BA to be familiar with the specific challenges of the project and the system.

This role would require full relocation to Switzerland.

Tasks & Responsibilities:

• Gather and consolidate business requirements from business users
• Solve CRM requirement conflicts among business units
• Analyse business requirements considering the technology abilities and challenges
• Provide solutions to optimize business processes, functions and user experience
• Closely collaborate with CRM business end-users and the implementation team
• Do CRM functional testing
• Prepare training materials
• Provide end user trainings
• Prepare materials to support change management
• Manage CRM user forum
• Actively contribute to the agile delivery of the implementation team

Must haves:

• At least 5 years of experience as a Business Analyst, ideally working with Microsoft CRM Dynamics 365 product in an international environment 
• Experience in CRM business requirement analysis
• Experience in providing end-user trainings 
• Experience in CRM functional testing
• Experience in working within an agile implementation team

Apply now

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