ServiceNow Support Analyst

Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving

As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment.

This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required)

Responsiblities:

• Serve as primary point of contact for production support of the ServiceNow platform
• Troubleshoot, diagnose, evaluate and resolve issues and, when appropriate, escalate them to relevant teams
• Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders
• Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention
• Implement simple functionalities to resolve issues and/or meet new business requirements
• Maintain and support the existing processes
• Participate in ServiceNow major upgrades
• Produce technical documentation

Requirements:

• Minimum 3 years’ experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance).
• Minimum 2 years’ experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. 
• Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures)
• Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required.
• Fluent in English 

For more informaiton please get in touch.