Sam Pyzer
Associate DirectorJob Description
- Plan and manage the activities required to establish and operate the IT Process Management practice, including priorities, backlog, dependencies and delivery tracking.
- Manage and maintain the IT Process Map and a controlled inventory of IT processes, with clear process ownership, status, review dates and relationships between processes.
- Work with process owners to define scope, purpose, roles, responsibilities, controls, inputs, outputs, hand-offs, tools and supporting documentation.
- Facilitate workshops to capture current-state processes, identify gaps and agree pragmatic target-state processes that can be followed by both internal and external delivery teams.
- Model and maintain approved process flows in Signavio using agreed BPMN conventions and Alpiq standards; provide hands-on modelling support where it accelerates delivery.
- Establish and maintain practical process-management standards, templates, modelling conventions and quality criteria, aligned with the approved Process Management Standard.
- Define the relationship between high-level process models in Signavio and detailed procedures, work instructions, runbooks and knowledge articles held in approved repositories; ensure links and ownership are visible.
- Coordinate with the Knowledge Management Practice Manager so that process changes trigger review of affected knowledge and that operational knowledge links back to the relevant process.
- Prioritise processes that are critical for service transition and operational delivery, including development lifecycle, release, incident, problem, change, request and application lifecycle processes, based on agreed business need.
- Review existing process documentation for accuracy, duplication, inconsistency, missing ownership and outdated content, and coordinate remediation with accountable owners.
- Translate security, risk, compliance and control requirements into operational process steps and evidence requirements in cooperation with the relevant control and process owners.
- Identify inefficiencies, bottlenecks, unclear hand-offs and opportunities for simplification, standardisation and automation, and coordinate agreed improvements through the appropriate change mechanisms.
- Support adoption through guidance, coaching, communication and training materials, including practical BPMN and Signavio support for process owners and contributors.
- Define and report agreed process-management KPIs and practice success factors, and use them to drive continual improvement and escalation where progress is blocked.
- Maintain practice documentation, governance records, decision logs, improvement backlog and handover material to enable sustainable internal ownership.