For our customer a major European Utilities organisation, we are looking for a IT Process Lead for a 12 month contract. The role can be remote, but Prague is preferred.

role requires a good blend of IT Process Management skills / BMPN and tools like Signavio
Key Skills

Plan and manage the activities required to establish and operate the IT Process Management practice, including priorities, backlog, dependencies and delivery tracking.
Manage and maintain the IT Process Map and a controlled inventory of IT processes, with clear process ownership, status, review dates and relationships between processes.
Work with process owners to define scope, purpose, roles, responsibilities, controls, inputs, outputs, hand-offs, tools and supporting documentation.
Facilitate workshops to capture current-state processes, identify gaps and agree pragmatic target-state processes that can be followed by both internal and external delivery teams.
Model and maintain approved process flows in Signavio using agreed BPMN conventions; provide hands-on modelling support where it accelerates delivery.
Establish and maintain practical process-management standards, templates, modelling conventions and quality criteria, aligned with the approved Process Management Standard.
Define the relationship between high-level process models in Signavio and detailed procedures, work instructions, runbooks and knowledge articles held in approved repositories; ensure links and ownership are visible.
Coordinate with the Knowledge Management Practice Manager so that process changes trigger review of affected knowledge and that operational knowledge links back to the relevant process.
Prioritise processes that are critical for service transition and operational delivery, including development lifecycle, release, incident, problem, change, request and application lifecycle processes, based on agreed business need.
Review existing process documentation for accuracy, duplication, inconsistency, missing ownership and outdated content, and coordinate remediation with accountable owners.
Translate security, risk, compliance and control requirements into operational process steps and evidence requirements in cooperation with the relevant control and process owners.
Identify inefficiencies, bottlenecks, unclear hand-offs and opportunities for simplification, standardisation and automation, and coordinate agreed improvements through the appropriate change mechanisms.
Support adoption through guidance, coaching, communication and training materials, including practical BPMN and Signavio support for process owners and contributors.
Define and report agreed process-management KPIs and practice success factors, and use them to drive continual improvement and escalation where progress is blocked.
Maintain practice documentation, governance records, decision logs, improvement backlog and handover material to enable sustainable internal ownership.

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Source Group International Ltd is acting as an Employment Business in relation to this vacancy

IT Process Lead (Remote / Prague)

Job Description

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