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IT Relationship Manager

Zurich, Switzerland

Apply by 17 Jun 2026

700.0 - Per Day

Job Ref.: 57056

Job Type: Contract

Job Description

How you can make an impact:
  • Own and nurture strategic relationships with your assigned business partners.
  • Collaborate closely with IT stakeholders including Service Management, Service Owners, Change Delivery, and IT Leadership.
  • Understand how IT services are managed and maintained to better support business needs.
  • Fully embrace and champion your assigned business line’s strategy.
  • Build and manage key stakeholder relationships, setting and managing expectations effectively.
  • Identify and drive service improvement opportunities with both business and IT teams.
  • Lead business analysis for idea and demand management.
  • Coach business-driven IT projects through governance and delivery stages (waterfall methodology).
  • Contribute to the ongoing development of the BRM team.
  • Partner with Service Owners and Service Management to shape our service portfolio and lifecycle.

Who we are looking for
  • Degree qualified or equivalent experience; ITIL and project management qualifications are a plus.
  • Skilled at gaining credibility and trust across both business and IT teams.
  • Comfortable multitasking and prioritising multiple demands.
  • Diplomatic and persuasive, able to handle difficult conversations and confidently engage senior stakeholders.
  • Excellent communicator, able to connect with technical and non-technical audiences alike.
  • Passionate about technology with experience working within IT departments.
  • Proven track record in stakeholder relationship building and management at various organisational levels.
Strong understanding of IT service management, service levels, and related processes #LI-SP1
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