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IT Support Engineer - Oxford

Oxford, Oxfordshire, South East, England

Apply by 22 Aug 2025

£35000 - £40000 per annum

Job Ref.: BH-54852-1

Job Description

IT Support Analyst  We’re hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment.

Key Responsibilities
  • Provide expert support via Zendesk or similar systems.

  • Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs).

  • Support cloud applications, Java-based systems, and SaaS platforms.

  • Manage SQL Server tasks (2017–2022), including queries and backup/restore.

  • Configure and support Windows Server, RDP, IIS, and MS Azure.

  • Explain technical issues to non-technical users clearly and effectively.

  • Use ITIL-aligned processes to resolve and escalate issues as needed.

  • Maintain documentation and contribute to support knowledge base.

Requirements
  • 5+ years in technical support, ideally in SaaS or enterprise IT.

  • Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services.

  • Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools.

  • Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat.

  • Excellent communication and customer service skills.

  • Bachelor’s degree in IT, Computer Science, or equivalent experience.

  • Certifications like CompTIA A+/Network+ are a plus.

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