My client, a Global Automotive firm are currently seeking a Service Desk Analyst with experience in troubleshooting windows environments for a 6 month rolling project, focusing on the support of a global infrastructure.

Some remote work may be offered, but the client does require on-site presence also.

You would ideally be able to commute or work in Cologne, with remote working options potentially available after a period on-site.

This is a FREELANCE role paying on an hourly rate.
Client are looking to pay in the region of €40-45+ per hour.

STARTS ASAP

Required key competencies and qualifications:
- Logging, Prioritizing, updating and resolving tickets to meet SLA's
- Provide out of hours support
- Purchasing, Installation and support of all computers and printers.
- Installation, support and update of all standard tested software
- Creating, Managing and updating users and Access groups in Microsoft Active Directory environment.
- Good knowledge of Windows 10 and Windows 7 support.
- Knowledge of windows system management software ( e.g. Microsoft SCCM )
- Good Knowledge of handling service requests and incidents via Ticketing system.
- Creating and Managing users, distribution groups and shared mailboxes in Microsoft Exchange and office 365.
- Maintain all assets in the Asset Management system.
- Hardware setup and disassembling.
- Knowledge of Mobile device management system.
-Ideally knowledge of German Language would be a plus

By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.
Source Group International Ltd is acting as an Employment Business in relation to this vacancy

Service Desk Analyst / IT Support

Job Description

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