Anna Hrehlevych
Consultant
Service Desk Specialist (1st Level Support)
Zurich, Switzerland
Apply by 30 Sept 2026
£540/day
Job Ref.: 57622
Job Type: Contract
Job Description
This is a hands-on operational role where you will act as the first point of contact for IT-related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.
Duties:
• Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
• Provide 1st level support to internal users across a wide range of IT topics
• Troubleshoot and resolve tickets in line with ITIL-based processes, escalating to 2nd level support where required
• Deliver application support for various internal business systems
• Maintain and improve the knowledge base by documenting solutions and best practices
Must haves:
• Up to 5 years of experience in IT support / service desk roles
• Strong customer-facing skills and ability to communicate effectively across multiple channels
• Fluent German and French, with good English and Italian skills
• Experience with Microsoft technologies including Microsoft 365, Windows 11, and Intune
• Hands-on experience with ITSM tools (e.g., ServiceNow)
• Solid troubleshooting skills and a proactive, solution-oriented mindset
Nice to have:
• Basic hardware knowledge (notebooks, printers)
• Exposure to Entra ID, Azure, networking (Zscaler)
• Interest or initial experience in AI tools such as Copilot
Work setup:
• On-site presence required in Zurich during onboarding
• Hybrid model afterwards with 1–2 days remote work per week (20–40%)We are looking for a Service Desk Specialist (1st Level Support) to join a customer in Switzerland.
This is a hands-on operational role where you will act as the first point of contact for IT-related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.
Duties:
• Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
• Provide 1st level support to internal users across a wide range of IT topics
• Troubleshoot and resolve tickets in line with ITIL-based processes, escalating to 2nd level support where required
• Deliver application support for various internal business systems
• Maintain and improve the knowledge base by documenting solutions and best practices
Must haves:
• Up to 5 years of experience in IT support / service desk roles
• Strong customer-facing skills and ability to communicate effectively across multiple channels
• Fluent German and French, with good English and Italian skills
• Experience with Microsoft technologies including Microsoft 365, Windows 11, and Intune
• Hands-on experience with ITSM tools (e.g., ServiceNow)
• Solid troubleshooting skills and a proactive, solution-oriented mindset
Nice to have:
• Basic hardware knowledge (notebooks, printers)
• Exposure to Entra ID, Azure, networking (Zscaler)
• Interest or initial experience in AI tools such as Copilot
Work setup:
• On-site presence required in Zurich during onboarding
• Hybrid model afterwards with 1–2 days remote work per week (20–40%)